Frequently Asked Questions
What is Virtual Doorman
Service?
By signing up for this service,
The UPS Store will safely sign for and hold your packages and Messenger
drop-offs for you. You will be notified every time a package or drop off
is received for you. You can then pick up the package at your
convenience.
What are the advantages of this service ?
The main advantage is that you
no longer need to re-arrange your schedule to be home for a package
delivery, particularly when delivery windows cover a number of hours.
Another advantage is not having to deal with missed delivery attempts
and the disappointment of finding another Yellow "Delivery Missed"
stickie on your door.
What are the fees for this
service?
There is a
$5 fee per package received, payable when
you pick up your package.
If we receive more than one package in a single day, the fee for the
additional packages drops to $2.
Storage fees of $2/day apply to packages
starting on the 15th day after we received the package.
What types of packages
does MBE accept?
We can receive packages up to
75 lbs. in weight w/o size limitations.
We can accept packages delivered by common carriers such as UPS, FedEx,
DHL, Airborne as well Messenger drop-offs and private deliveries
(dry-cleaners, flowers, etc.)
This service does not include deliveries of the US Postal Service
(Mail). Rental of a mailbox and completion of a Mailbox Service
Agreement is required for US Mail receipt.
How does it work?
As soon as you sign up for this
service, we will provide you, via mail, e-mail or fax, with detailed
instructions as to how packages need to be addressed.
Example:
Ship to: Virtual Doorman # xxxxx
c/o The UPS Store
10 Schalks Crossing Road
Plainsboro, NJ 08536
What happens if a package
gets lost or damaged?
All claims for loss or damage
prior to the receipt at The UPS Store must be addressed to the sender or
to the carrier involved in the transport.
The UPS Store does not accept responsibility for damages to packages
received as The UPS Store does not evaluate the condition of the
packages at the time of delivery. Only packages that represent an
obvious safety hazard will be refused delivery (i.e. leaking fluids or
other substances, jagged edges, etc.)
All packages received are insured by The UPS Store against loss for up
to $10,000 per package
